Modification
HostDime UK, Inc. reserves the right to add, delete or modify any provision of
this policy at any time without notice. You agree to be bound by any changed
HostDime UK may reasonably make to this agreement when such changes are made.
If you have purchased services or software from HostDime UK, the term of this
agreement shall continue in full force and effect as long as you take
advantage of and use the software or services that we provide.
Satisfaction Guaranteed
90 Day Guarantee Statement
Shared and Reseller Accounts
If for any reason you are unhappy with the services you receive from
hostdime.co.uk during the first 90 days of service, you may request in writing
via email or by our cancellation form (as mentioned below) that your services
be discontinued at which time you will receive a full refund. You must also
state a detailed reason as to why you are cancelling (as we request for any
cancellation, no matter the time frame). We are the sole arbiter as to if your
reason is a valid reason and if all possible steps were taken on your side and
on ours to correct the situation causing the interest to cancel.
New Accounts
All new web hosting accounts purchased on our order page are set up within 24
hours by our account administrators. You will receive two (2) emails including
login details after your purchase. Due to unforeseen complications with
various mail servers and any connection problems between your ISP and HostDime
UK, this process may sometimes be delayed.
Domain Names and Domain Transfers
In order for your domain name to point to the HostDime UK server your new
account is located on, you must change your DNS (Domain Name Servers) at your
registrar. These DNS are located in your welcome email and they are defined in
a pair (primary- ns*.dizinc.com and secondary- ns*.dizinc.com). Please note:
Our DNS are unique to each server so if you sign up and then a few months
later open another account, you will not be using the same DNS as before.
Please be aware that the above process is not known as a domain transfer. A
domain transfer is if you want to physically transfer your domain to HostDime
UKDomains.com and away from your original registrar. You must create an
account at HostDime UKdomains.com and initiate a transfer. A domain transfer
is $15.99 and that goes toward one year of registration with HostDime
UKDomains, added on to your current registration period with the previous
registrar.
HostDime UK will take necessary steps to register domain names on behalf of
the client when requested. However, clients are responsible for renewing their
domain names. HostDime UKDomains does not take responsibility for failing to
renew domain names. If your domain name was registered via our company, you
must check and take appropriate actions to renew a domain that is about to
expire. We do not handle renewals unless specifically asked for by sending a
ticket to our helpdesk. If you have any questions at all about DNS changes or
domain names in general, please open a ticket at our helpdesk by clicking
here.
Content
HostDime.co.uk, Inc. believes in freedom of speech; however, any content
(written, visual, or implied) in the following areas will not be tolerated and
is grounds for immediate suspension of service (in most cases customer will be
allowed a zip file of their account): racism or prejudice due to color, creed,
or belief; any violent/malicious/obscene content written, visual or implied.
We will not tolerate any type of hate site including terrorist related
websites on our network. If we receive notice that there is such a hate site
hosted within our network, the customer hosting the material will be notified
immediately. They are required to remove the content within a certain
timeframe or will face account suspension and/or termination.
We prefer that you self-govern your content and remain responsible and
all-knowing of what your website publically provides. Even if other users have
access to your account, you are responsible for their actions. The resources
and time needed to govern our servers by checking each website individualy,
which have growing and evolving content, is impossible. However, if
HostDime.co.uk, Inc. is made aware of any questionable content on a HostDime
UK-hosted site, we will address the concerns immediately and directly with you
to seek an amiable resolution. If any person contacts us about content they
have found on a HostDime UK server that copyrights their own material or that
they wish to be removed, we require a proper DMCA notice to begin
investigation.
Liabilities
HostDime.co.uk, Inc., makes no endorsement, claims, or promises regarding the
services offered by our customers and will not be held liable for any disputes
or claims against said customers. In no event shall HostDime.co.uk, Inc. be
liable for any direct, indirect, incidental, consequential, special and
exemplary damages, or any damages whatsoever, arising from the use or
performance of a customer web site or from any information, services or
products provided through a customer web site. If there is questionable
content on any server in our network, we will not take any action against any
material or action until the website is brought to our attention by contacting
our abuse department. You may visit our helpdesk by clicking here.
Payments and Agreement to Pay
As consideration for the software or services purchased by you and provided to
you by HostDime UK, you agree to pay HostDime UK at the time you order. All
fees are due immediately and are non-refundable unless otherwise expressly
noted, even if your services are suspended, terminated, or transferred prior
to the end of the services term. HostDime UK expressly reserves the right to
modify pricing through email notification and/or notice on its web site. You
may make payment by providing either a valid credit card or PayPal email
address.
Shared hosting, reseller hosting, dedicated servers and collocation services
are all billed on an automatic basis on the first of every month. If you sign
up mid month you will be charged a pro-rated amount from signup date to the
first of the next month. Regular monthly charges will begin the following
month. If you sign up for an annual plan you will also be charged a prorated
amount and billed on a similar fashion. HostDime UK will automatically renew
your services when they come up for renewal and will take payment from the
payment method you have on file with hostdime.co.uk at hostdime.co.uk's
current rates.
If for any reason, HostDime UK is unable to charge your payment method for the
full amount owed, or if HostDime UK is charged a penalty for any fee it
previously charged to your payment method (such as a charge back dispute), you
agree that HostDime UK may peruse all available remedies in order to obtain
payment. You agree that among the remedies HostDime UK may peruse in order to
effect payment, shall include but will not be limited to, immediate
cancellation without notice to you of any domain names or services registered
or renewed on your behalf.
You agree that you are solely liable for arranging that your services are
renewed, and that HostDime UK shall not be liable to you or any third party if
it is unable to charge your payment method in order to renew your services.
You also agree that you are liable for all services that have been rendered on
your behalf until a termination of service has been officially received by the
accountholder for services.
Late Payments
If at any time, your hosting payments become past due, you will receive a
notification via email (to the most recently updated email address on file)
with instructions on rectifying the situation. Please note that hostdime.co.uk
holds the right to deny access to and/or de-activate accounts hosted on our
servers of which have unpaid past due balances.
Accounts are at risk for suspension of service if payment for hosting is not
received 10 days after the due date.
Shared/Reseller Accounts 10 days past due will be assessed a late fee
calculated at 30% of the balance due to re-activate service.
Dedicated Server Accounts 15 days past due will be assessed a $50.00 USD late
fee to re-activate service.
VPS Accounts 5 days past due will be assessed a $10.00 USD late fee to
re-activate service.
If an account holder submits a bank assisted dispute for services rendered,
their hosting account will be de-activated within 48 hours if the payment
issue has not been recovered. A $50.00 charge back fee will be added to the
amount disputed by the customer.
We only accept credit cards, debit cards, or PaypPal for payment of services.
Yearly plans renew automatically and are charged to the most recently updated
credit card (or Paypal address) on file. In the event that your yearly/monthly
charge is denied and we are unable to contact you, then the aforementioned
fees to enable your account shall apply. Monthly installments will incur for
the entire duration services are rendered and you remain subscribed to until
you submit proper cancellation of the account.
Any debt not paid 90 days after the due date will be forwarded to an outside
collections agency for proper collection. At that time, the account holder
will incur a $50.00 USD collection fee added to the balance previously due.
Please note that hostdime.co.uk holds the right to deny access to and/or
de-activate accounts hosted on our servers with past due balances.
PLEASE ADDRESS ANY QUESTIONS REGARDING PAYMENTS TO OUR ACCOUNTING DEPARTMENT
BY OPENING A TICKET AT OUR HELPDESK (https://core.hostdime.co.uk).
Dedicated Servers -
All dedicated server and collocation server invoices will be generated by the
25th day of each month.
All server invoices are due on the first of the month unless otherwise
specified on your invoice.
Invoices are considered as late after the 4th day of the month. After this
date, past due clients will be subject to suspension and a $15.00 late fee
will be applied.
Suspensions will run between the 5th through the 7th day of each month. We
avoid running suspensions over the weekend in order to avoid inconveniencing
our clients with prolonged downtime.
Overage Charges
Our service plans are designed to accommodate the majority of usage scenarios
given the needs of our customers. However, your usage may vary and require
additional allocations, specifically in the areas of storage and traffic. We
will never charge your card automatically if your account requires more
resources. You must keep your email address updated within your cPanel, so
that you may receive an email when your account reaches certain limits
determined solely by our system, ie. bandwidth exceedment warning at 80% at
which time you may contact us to purchase a higher transfer quota for your
account. If you do not contact us, the system will suspend your site if your
allotments exceed.
Cancellations
Shared/Reseller/Dedicated/VPS/Colocation Accounts - If you wish to cancel your
services, you must complete
this cancellation form five (5)
business days prior to your renewal date. If your notice of cancellation is
not received within this time frame, you will be liable for payment of the
proceeding month and hereby agree to complete payment as invoiced accordingly.
The cancellation form is located here:
HostDime UK Cancellation Form
If you cancel your account and your payments still continue to recur for any
reason such as 1) by fault of HostDime UK staff 2) by fault of the credit card
processor 3) by fault of any other payment collection company, we are to be
held free of liability for any overdraft fees that are issued by your
financial institution.
Refunds/Account Termination
If, for any reason, HostDime UK fails to deliver said services to you, a
prorated refund will be issued. No refunds will be issued if abuse of our
stated policies forces HostDime UK to suspend or terminate your services
prematurely. In the event you request account cancellation, once your service
has been cancelled your account will be suspended from use. It will then be
deleted within 30 days. Cancellations of accounts pre-paid for on a monthly
basis will not receive a refund for the remainder of the billing period.
Cancellations of accounts pre-paid on a yearly basis will only receive a
pro-rated refund based on the monthly rate of the same hosting plan. All
add-on service payments are non-refundable as they are included only during
the life of the hosting plan. If for any other reason your account becomes
suspended and remains suspended it will be deleted after a 30-day period.
Bandwidth Usage Policy
All dedicated and colocated servers are given access to bandwidth graphs which
are updated in five minute intervals. These graphs are located in the client
access area reffered as D.E.C.C. (DimeNoc Enineering Control Center). All
bandwidth billing is exclusively calculated based on the graphs provided in
D.E.C.C.
All leased and co-located server plans include a specific continuous allocated
data transfer rate. Depending on the plan that you have the bandwidth usage
included may vary. For example purposes, a plan with an allocated bandwidth of
1,500 GB of data transfer monthly is equivalent to a transfer rate of 4.5 Mbps
in a 30-day calendar month. If your monthly usage exceeds the bandwidth
transfer rate of 4.5 Mbps within your monthly billing cycle, you will be
billed for overages exceeding 4.5 Mbps based on 95th percentile metering. In
accordance to these terms of service, you are liable and agree to pay such
overages at the rate of $75.00 per 1 Mbps of bandwidth.
Example:
Bandwidth Allocation 4.5 mbps
Bandwidth used for x month = 5.0 mbps (based 95th percentile metering)
Bandwidth overages = 5.0 mbps - 4.5 mbps = 0.5 mbps
0.5 mbps x $75.00/mbps = $37.50
If you anticipate high bandwidth usage, please contact our sales department
via our helpdesk for further information on the availability of other plans
with higher bandwidth allocations for lower rates.
Note: For calculation purposes, our accounting system defines one month as 30
days. Based on this definition the rate of 1 Mbps of continuous data transfer
in a one month period is approximately 333.33 GB of bandwidth a month.
Further in-depth information on 95th percentile metering may be found on the
following site:
https://en.wikipedia.org/wiki/Burstable_billing
cPanel Transfers
HostDime.com, Inc. provides free cPanel account transfers for all new accounts
(less than 30 days from sign-up date). Transfer requests submitted after this
30-day period are subject to transfer fees based on source account size.
Please contact a member of our sales team for more information. All transfers
from remote networks (servers hosted outside of the DimeNOC data centers) are
not guaranteed. There are many factors that can affect remote transfers that
may be out of our control (poor network connections, firewalls,
missing/incorrect account credentials, corrupted source account data, etc.).
We can only promise that we will make our best effort to transfer your data to
our servers. If we are unable to complete the transfer, we will let you know
so that you can handle the transfer yourself. We also cannot be held
responsible for the integrity of your transferred data.
Source Server Requirements:
- Active cPanel license
- Recent stable version of cPanel
- Perl 5.8.8
- MySQL4 or later (Note: All servers/accounts come with MySQL5. Please ensure database compatibility before submitting request.)